pulliManage Desktop Devices (hardware, software and connectivity) incidents through to resolution. /liliManage IMAC and desk side support services. /liliManage hard and soft break fix services for laptops and desktops. /liliProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). /liliSupport, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. /liliAnalyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. /liliEnsure that each Desktop Device is installed with the appropriate Desktop image. /liliManage Desktop Devices (hardware and software) incidents through to resolution. /liliMonitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements /liliProvide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. /li /ulh3Responsibilities /h3ulliManage Desktop Devices (hardware, software and connectivity) incidents through to resolution. /liliManage IMAC and desk side support services. /liliManage hard and soft break fix services for laptops and desktops. /liliProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users)



Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). /liliSupport, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. /liliAnalyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. /liliEnsure that each Desktop Device is installed with the appropriate Desktop image. /liliManage Desktop Devices (hardware and software) incidents through to resolution. /liliMonitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements /liliProvide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. /li /ulh3Requirements /h3ulliKnowledge and experience on windows 7 OS /liliGood to have – knowledge in AD and smart hands and feet support. /liliGood to have – knowledge and experience of supporting MAC devices and tablets /liliExperience with Service management tool – ex – Service now /liliShould have good expertise on EUC tools, remote support tools, MS office and outlook. /liliPreferable to have a good understanding of Lync, VPN, and mobile device support. /liliShould be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management /liliAssociate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred. /li /ul /p #J-18808-Ljbffr

📌 Desktop EUC Support (Madrid)
🏢 Iron Systems
📍 Madrid