ppPlanet is a integral technology company delivering innovative solutions that power customer experiences across hospitality and beyond. Within Planet, Hoist Group is a leading networking technology partner in the hospitality sector, specialising in the design, delivery, and support of complex IP networks. /ppOur solutions enable hotels to deliver seamless connectivity and digital guest experiences through high-speed internet access, IPTV, and related network services, supported by 24/7 operational excellence. /ppWith a strong global presence and continued investment, Planet operates at the forefront of a fast-moving and highly competitive technology market. /ph3Role Overview: /h3pAs a Relationship Manager, you will take ownership of a portfolio of strategic hospitality customers, focusing on building long-term relationships, ensuring high levels of customer satisfaction, and driving revenue growth across our networking solutions. /ppYou will act as the primary point of contact for your accounts, managing the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities. This role combines strong account management capability with a proactive commercial mindset. /ph3What You Will Do: /h3h3Account Management Relationship Ownership /h3ulliAct as the primary point of contact for assigned Key Accounts, owning the end-to-end customer relationship. /liliBuild and maintain strong, trusted relationships with key stakeholders and decision-makers within hospitality organisations. /liliLead regular customer meetings to review performance, service quality, and future opportunities.



/liliDevelop and maintain structured Key Account plans with clear, measurable objectives. /liliIdentify and deliver revenue growth opportunities through cross-sell, upsell, and new business within existing accounts. /liliManage RFI/RFP processes, proposals, and commercial discussions. /liliLead contract negotiations and support the closure of new business opportunities. /liliMaintain a strong pipeline of opportunities and deliver against revenue and growth targets. /li /ulh3Operational Service Oversight /h3ulliWork closely with internal delivery and technical teams to ensure successful implementation and service quality. /liliAct as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction. /liliMaintain a strong focus on service excellence and long-term retention. /li /ulh3Planning, Reporting Governance /h3ulliMaintain accurate CRM records, pipeline tracking, and account documentation. /liliProvide regular reporting and updates on account performance, risks, and opportunities. /liliMonitor competitor activity, pricing trends, and market developments to inform account strategy. /liliWork collaboratively with internal teams across sales, operations, and support functions. /liliContribute to team initiatives and share best practice to improve overall performance.



/liliRepresent the business in customer engagements and industry events. /li /ulh3Who You Are: /h3ulliProven experience in Key Account Management/ Relationship Management/Customer Success, ideally within technology or networking solutions. /liliStrong background in hospitality technology and networking environments (e.g. IP networks, connectivity, or digital guest solutions). /liliDemonstrated ability to grow accounts through a combination of relationship management and commercial delivery. /liliExperience managing complex customer relationships with multiple stakeholders. /liliStrong commercial acumen with experience managing proposals, contracts, and negotiations. /liliExcellent communication, presentation, and stakeholder management skills. /liliOrganised and structured, with strong pipeline and account planning capability. /liliExperience using CRM systems such as Salesforce. /liliSelf-motivated, resilient, and comfortable operating in a fast-paced, evolving environment. /li /ulh3Why Planet /h3pPlanet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need. /ppJoin a fast-growing, innovative organisation where you will have the opportunity to shape customer relationships, influence business growth, and develop your career in a dynamic global environment. /ppAt Planet, we embrace a hybrid work model, with three days a week in the office. /ppReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. /p /p #J-18808-Ljbffr

📌 Relationship Manager – Networking (Hospitality) (Madrid)
🏢 Planet
📍 Madrid