ph3Job Summary /h3 pThe Service Provider Operations Coordinator will be responsible for overseeing and optimizing the performance of third-party service providers across JD Logistics and supply chain operations in Spain. This role focuses on ensuring efficient, cost-effective, and high-quality service delivery. /p h3Job Responsibilities /h3 ul liDevelop and implement strategies for service provider selection, onboarding, and ongoing performance management. /li liNegotiate and manage contracts, service level agreements (SLAs), and key performance indicators (KPIs) with service providers. /li liMonitor and analyze service provider performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions. /li liConduct regular performance reviews and business meetings with service providers to foster strong relationships and drive continuous improvement. /li liIdentify and resolve operational issues and disputes with service providers in a timely and effective manner. /li liCollaborate cross-functionally with internal teams (e.g., logistics, procurement, finance) to ensure seamless integration of service provider operations. /li liDrive cost optimization initiatives related to service provider engagement without compromising service quality. /li liStay abreast of industry best practices and technological advancements in service provider management. /li liPrepare and present reports on service provider performance and operational metrics to senior management.



/li liEnsure compliance with all relevant regulations and company policies regarding service provider operations. /li /ul h3Job Qualifications /h3 ul liBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master’s degree preferred. /li liMinimum of 2 years of experience in service provider management, logistics operations, or supply chain management, preferably within an e-commerce or retail environment. /li liProven track record of successfully managing and optimizing third-party service provider relationships. /li liStrong understanding of logistics, warehousing, transportation, and last-mile delivery operations. /li liExcellent negotiation, communication, and interpersonal skills. /li liAbility to analyze complex data, identify trends, and make data-driven decisions. /li liProficiency in project management and process improvement methodologies. /li liFluency in Mandarin, English, and Italian are required. /li liAbility to work independently and as part of a team in a fast-paced, dynamic environment. /li liStrong problem-solving abilities and attention to detail. /li /ul h3Equal Employment Opportunity Statement /h3 pAt JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. /p /p #J-18808-Ljbffr

📌 Service Provider Operations Coordinator with Mandarin (Madrid)
🏢 Jd. Com
📍 Madrid