ppTechnical Support Representative at Nextiva. /ph3About the role /h3pNextiva is looking for a dedicated professional to join our technical support team in Guadalajara. You will serve as a primary point of contact for clients, ensuring they receive high-quality assistance with our unified communications and CX solutions. /ppKey facts Location: Guadalajara, Onsite Engagement: Full-time /ph3What you'll do /h3ulli- Provide direct technical assistance to customers via voice, email, and live chat channels. /lili- Troubleshoot issues related to the NEXT platform, business phone services, and contact center software. /lili- Assist users with AI-powered tools including the AI Receptionist, AI Voice Agent, and Agent Assist features. /lili- Manage customer inquiries regarding integrations, analytics, and workforce management tools. /lili- Maintain accurate documentation of support interactions within our internal systems. /lili- Escalate complex technical problems to senior engineering teams when necessary.
/li /ulh3Requirements /h3ulli- Proven experience in a technical support or customer-facing role within the SaaS or telecommunications industry. /lili- Strong understanding of cloud-based communication systems, PBX, and SIP trunking. /lili- Prufessional with troubleshooting omnichannel customer experience platforms. /lili- Ability to work onsite at our Guadalajara office. /lili- Excellent verbal and written communication skills for interacting with diverse business clients. /li /ulh3Skills tools /h3ulli- Technical proficiency with VoIP, cloud phone systems, and CRM integrations. /lili- Experience with AI-driven customer service automation tools. /lili- Familiarity with analytics and reporting dashboards. /lili- Ability to navigate and support social media, email, and messaging platforms within a unified inbox environment. /li /ulh3Practical notes /h3ulli- This position requires an onsite presence in Guadalajara. /lili- Please ensure your application highlights your experience with unified communications and customer experience management software. /li /ul /p #J-18808-Ljbffr