ph3Qualifications /h3 ul liPreferably 2 years experience in a similar position (front desk, receptionist background) at an international 5-star and luxury establishment. /li liBasic accounting knowledge. /li liExcellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italian, Spanish, Portuguese, Mandarin). /li liGood working knowledge of Microsoft Office package and Fidelio. /li /ul h3Duties and Responsibilities /h3 ul liResponsible to provide exceptional guest services at the reception desk. /li liResponsible for supervising the day-to-day operation of the reception desk. /li liAssists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service. /li liResponsible to ensure that all guest requests,



enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions. /li liMaintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship. /li liResponsible to ensure the smooth flow of information between the shore concierge, finance and reception teams. /li liEmbarkation and debarkation duties as required. /li liAssists with regular inventories of guest relations department equipment. /li liPrepares the reception team working schedule for approval by the Guest Relations Manager. /li /ul /p #J-18808-Ljbffr

📌 Senior Receptionist (Madrid)
🏢 Silversea.
📍 Madrid