ph3Job Title: /h3 pBackship Support Agent (French-speaking) - On-site BM01 /p h3Job Description /h3 h3Experience the power of a game-changing career /h3 pWant to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. /p h3Career growth and personal development /h3 pThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. /p h3What you will do in this role /h3 pIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. /p pAs a bBackshipSupportAgent /b on our team, you will: br/ /p ul liCoordinate customer return requests, generating labels and arranging shipping. /li liInspect inbound returned items, tracking them through the warehouse and documenting their condition. /li liSort returns for refurbishment, repair, or recycling, and update inventory records accordingly. /li liCommunicate with customers, providing status updates and resolving discrepancies. /li liManage carriers and partners, resolving shipment issues and auditing performance. /li /ul h3Your qualifications /h3 pWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.



Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. /p h3Concentrix is a great match if you: /h3 ul liAre proficient or bilingual in French and advanced in English /li liHave experience in a comparable role /li liStrong interpersonal skills including active listening, empathy, and adaptability /li liAdvanced customer service and conflict resolution abilities /li liSkilled in troubleshooting and resolving complex, non-standard issues /li liProvides clear root-cause analysis and insights /li liProficient with extended tools and operational systems (e.g., CRM, parcel tracking) /li liTechnically proficient in OS-level topics (iOS, Android, Windows) /li liProactively identifies and leads improvement initiatives /li liSupports efficiency and optimization of service-level agreements (SLAs) /li liHas access to and effectively uses extended tools /li liPossesses deep knowledge of internal processes and workflows /li /ul pDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.



/p h3What’s in it for you /h3 pWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. /p ul liFull time 39 hours/week, permanent contract /li liSchedule: rotative Monday - Saturday, from 09:00 - 18:00 /li liSalary 22,000euros gross/year + up to 2,400 euros gross/year in bonus /li liGreat office location in Barcelona /li liFull paid training about the company and the project you will be working on /li liCareer development program and specialized courses /li /ul h3Experience the best version of you! /h3 pAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. /p pConcentrix is an equal opportunity employer /p pWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p h3Location: /h3 pESP Barcelona - C/ de la Selva de Mar, 129 /p h3Language Requirements: /h3 pEnglish, French (Required) /p h3Time Type: /h3 pFull time /p /p #J-18808-Ljbffr

📌 Backship Support Agent (French-speaking) - On-site (Barcelona)
🏢 CNX
📍 Barcelona