We serve a diverse array of local and international brands both online and in-store, spanning various sectors. We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.
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brThe Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast-paced, technology-driven environment.
brThe role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consistent and high-quality service experience across the customer lifecycle.
brCombining operational leadership with strong technical understanding, the position requires the ability to engage in technical troubleshooting when needed, interpret integration behaviour, and support teams in resolving complex issues.
brWorking closely with cross-functional stakeholders, the role plays a key part in strengthening processes, improving service delivery, and building scalable support capabilities aligned with business growth.
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brLead and develop a multi-level customer support function, ensuring effective collaboration across frontline and technical support teams
brAct as a senior point of escalation for complex or high-impact technical cases, supporting teams in diagnosis and resolution




brEnsure a high standard of support during merchant onboarding and post-go-live phases, contributing to a smooth and reliable customer experience
brMonitor operational performance through defined KPIs, identifying trends, risks and opportunities for improvement
brDrive continuous improvement across processes, tools and workflows, enhancing efficiency and service quality
brSupport the development of internal knowledge, documentation and best practices to strengthen overall team capability
brContribute to building a scalable, structured and high-performing support organisation in a fast-paced environment
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brBachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
br~6–8+ years of experience in technical support, integrations, or fintech environments
br~3–5+ years of experience managing customer support or technical teams
br~ Strong ability to read, understand and work with code (PHP and JavaScript required), including analysing and validating integration-related issues independently
br~ Experience working with support tools, CRMs or ticketing systems
br~ Fluent English required (French is a plus)
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brIncident management and escalation handling
brRoot cause analysis in technical environments
brWe strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow-up.
brit is a shared responsibility.
brCompetitive salary package with a permanent contract
brFlexible working hours and a wellbeing-focused intensive summer schedule.
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brHybrid working model
brFree language courses (Spanish, French, English) to support your global career
brInvolvement in exciting and innovative fintech projects
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brWe believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a adaptable and healthy working environment, and general equality in the workplace.
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brThe personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: .

📌 Customer Technical Support Manager (Barcelona)
🏢 Payxpert
📍 Barcelona