ppAs a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. /p h3Job Responsibilities /h3 ul liProvide excellent customer service via email and phone at 1st and 2nd level response /li liEscalate unresolved issues to 2nd and 3rd line support teams /li liInteract with other areas of the company (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.) in resolving queries raised by clients and participants /li liProvide ad‑hoc training and education to users as well as contribute to Knowledge base articles /li liMaintain contact with customers throughout the ticket life cycle /li liIdentify and recommend areas for improvement within the Service Desk function that support and add value to business activities /li /ul h3Required Qualifications, Capabilities and Skills /h3 ul liExcellent customer‑service skills in telephone and email etiquette in Swedish or Norwegian /li liStrong problem‑solving skills /li liClient focus,



interpersonal skills and ability to network /li liProactivity and continuous‑improvement mindset /li liMaintains highest level of technical skill in field of expertise /li liRequires a high degree of discretion and judgement /li liPassion for learning new things every day and a continuous‑improvement mindset /li /ul h3Preferred Qualifications, Capabilities and Skills /h3 ul liUniversity degree in Economics, Finance, or equivalent work experience desired /li liExperience in a customer‑service role, preferably in the financial services or software industry /li liExperience with Contact Center solutions /li liMultilingual fluency is preferred /li liOther languages are also advantageous (Czech, French, German, Polish, Arabic, etc.) /li /ul pWe recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. /p /p #J-18808-Ljbffr

📌 Workplace Solutions - Customer Service (Barcelona)
🏢 Next Frontier Capital
📍 Barcelona