ppOur client is an established software company with significant experience delivering cloud-based SaaS solutions, on-premise software, and professional services across international markets. /p pThey are currently looking to recruit a bCommercial Success Manager /b to be based in Madrid and to manage a commercial team of four based in the UK and the US. English is essential for this role. Spanish is a plus but not mandatory. /p pThis is a player-manager role for someone who can lead a small team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands‑on role. You will be coaching your team one day and closing a deal the next. /p h3RESPONSIBILITIES /h3 h3Commercial Ownership /h3 ulliOwn the full customer journey from qualified lead through to renewal and expansion /liliDefine clear handoff processes between Business Development, Technical Consulting, and Customer Success /liliMaintain pipeline visibility and produce accurate revenue forecasts for leadership /liliIdentify and pursue upsell and cross‑sell opportunities within the existing customer base /liliManage and develop a team of four across Business Development, Technical Consulting, and Customer Success /liliSet individual KPIs aligned to company targets and run regular performance reviews /liliBuild a culture of accountability, collaboration, and continuous improvement /liliSupport onboarding as the team grows alongside ITS’s SaaS expansion /li /ul h3New Business /h3 ulliCoach the Business Development Executive on complex or high‑value deals,



engaging directly where needed /liliPersonally lead senior prospect conversations for strategic accounts /liliEnsure CRM discipline and consistent sales methodology across the team /li /ul h3Retention Growth /h3 ulliOwn overall renewal rates and Net Revenue Retention (NRR) across the product portfolio /liliOversee the customer health framework and manage at‑risk account escalations /liliFeed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers /liliPartner with Marketing Operations on renewal communication and re‑engagement campaigns /li /ul h3Working with the Product Managers /h3 ulliCollaborate with Marketing Product Managers on Adecuado Customer Profile (ICP), target verticals, and sales enablement materials /liliShare commercial intelligence from the field to inform product roadmap priorities /liliAlign on messaging and positioning so the commercial team goes to market consistently /li /ul h3PROFILE REQUIRED /h3 h3Experience /h3 ulli2‑4 years in B2B SaaS commercial roles, with at least 2 years managing a team /liliProven track record across both new business acquisition and customer retention, with measurable outcomes /liliExperience coordinating technical consulting or implementation functions alongside a sales team /liliBackground in SaaS for education, legal, corporate, or document management sectors a strong advantage /li /ul h3Skills Knowledge /h3 ulliStrong CRM proficiency — webCRM or equivalent — with experience driving team‑wide adoption /liliSolid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring /liliComfortable working with pipeline data to produce clear, reliable forecasts /liliConfident communicator — equally comfortable presenting to leadership and engaging at senior level with customers /liliExcellent level of English /li /ul pPlease send your CV to /p pPlease note that only shortlisted candidates will be contacted. /p /p #J-18808-Ljbffr

📌 Commercial Success Manager (Madrid)
🏢 Euro London
📍 Madrid