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Support the overall service sales process:

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- Prepare and submit to Customers on-demand service sales quotations.

- Creation and management of new material through Ticket management process. (GRPL / GTL Alignment)

- Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,…)

- Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed.

- Submit queries to the Service center regarding capacity, availability, escalations, etc.

- Customer service:



provide information to Customer’s basic inquiries on the status of their equipment.

- Service Scalations

- Support to Channel Business Partners Management

- Lead Management: qualify Leads and assign them to Sales. May act as first Sales Lead contact. xqbhyrx

- Conduct Customer satisfaction surveys

- Clean and maintain Customer database in the Company CRM

- Sales Reporting: Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.

- Support Customer events with Demo Units coordination

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📌 Inside Sales Engineer (m/d/f) (Madrid)
🏢 ROHDE & SCHWARZ
📍 Madrid