David Kennedy Recruitment is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain.

Position: Customer Service Representative

Location: Alicante/Malaga , Spain

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Handle inbound customer inquiries via phone, chat, and email channels

- Support customers with mobile, internet, and TV-related questions and issues

- Assist with SIM card activation, mobile data setup, and account-related requests

- Guide customers through TV box installation and home internet setup processes

- Troubleshoot basic technical issues and provide effective solutions

- Deliver professional, customer-focused, and solution-oriented support

- Identify cross-selling and upselling opportunities when appropriate

- Maintain accurate customer records and interaction notes

- Collaborate with colleagues and internal teams to ensure high-quality customer service

- Meet service quality, productivity, and customer satisfaction targets.





REQUIREMENTS:

- Native-level Dutch (C2), English at B1 level or higher

- Strong communication and customer service skills

- Customer-oriented mindset with excellent problem-solving abilities

- Comfortable identifying cross-selling and upselling opportunities

- Good computer literacy and ability to learn new systems quickly

- Tech-savvy with an interest in technology and telecommunications services

- Availability to work rotational schedules, including evenings and weekends

- Legal right to live and work in Spain with valid documentation (EU passport or residency permit)

- Previous customer service, contact centre, retail, hospitality, or sales experience

- Experience in telecommunications, technology, or technical support environments

- Experience handling phone, chat, or email support channels.

OFFER:

- Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

- Guidance and tools to reach career potential

- Relocation support

- And much more!

📌 Customer Service Representative (Dutch) (Málaga)
🏢 Importante empresa del sector
📍 Málaga