Responsibilities

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- Lead customer onboarding, including training, documentation, and initial deployment support.

- Ensure smooth installation, commissioning, and integration of AC and DC products.

- Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.

- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.

- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.

- Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.

- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

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- 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales, or Project Management), preferably in infrastructure, energy, or EV charging.

- Proven track record managing large, complex accounts and multi‑stakeholder relationships.

- Strong relationship management and consultative skills.

- Technical understanding of hardware/software solutions, ideally in energy or mobility.

- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

- Spanish + English speaking proficiency.

- Project Tracking and Risk Management experience.

- Installation and Commissioning expertise.

- Documentation Development skills.

- Collaboration and Escalation Management abilities. xqbhyrx

- Customer Satisfaction Focus.

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📌 Customer Success Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona