We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.
What you will do
- Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
- Resolve issues efficiently while ensuring full regulatory compliance
- Document interactions accurately in CRM systems
- Collaborate with internal teams to escalate complex cases
- Contribute to continuous improvement of the customer experience
What we are looking for
- German at C1/C2 level — written and spoken (mandatory)
- Spanish at B2 level or above (mandatory)
- Previous experience in customer service, banking, or finance preferred
- Strong communication skills and a client-first mindset
- EU work authorisation
What we offer
Adaptable shiftsRotating schedules to fit your lifestyle.
Career growthClear promotion paths within the company.
Training Paid
onboarding & ongoing development
Central location
Modern offices in Madrid city centre
International team
Multicultural & collaborative environment
Competitive salary+ Plus performance-based bonuse
📌 German Customer Advisor Banking Sector (Madrid)
🏢 Sin nombre
📍 Madrid
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