Join a leading Outsourcing/BPO company in their Valencia office! As a German-speaking Customer Experience Specialist, you will be the primary point of contact for customers, ensuring a seamless and high-quality journey across multiple channels. This is an on-site role in a dynamic, collaborative environment designed to enhance customer retention and satisfaction.
Your Responsibilities
- Multichannel Support: Engage with customers via phone, email, live chat, and social media platforms.
- Personalized Care: Provide tailored support by actively listening and addressing specific customer concerns with empathy.
- Problem Solving: Deliver professional guidance and effective solutions to maintain high satisfaction levels.
- Continuous Improvement: Identify customer needs and escalate suggestions for internal process enhancements.
- Targets & Quality: Strive to meet and exceed KPIs related to quality, productivity, and overall customer experience.
Requirements
- Languages: Native or fluent German (C1) and proficient English (B2).
- Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
- Experience: Previous background in hospitality, customer service,
or financial services is a major plus.
- Skills: Excellent interpersonal skills, empathy, and the ability to work both independently and as part of a team.
- Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools.
- Mindset: Passionate about customer experience and thrives in a fast-paced, customer-centric environment.
The Offer
- Location: Modern office in Valencia, close to the beach with sunny weather year-round.
- Well-being & Perks:
- Free lunch provided in the office.
- Private health insurance.
- Bootcamp sessions twice a week and Friday team drinks.
- Language Support: Spanish lessons available for non-native speakers.
- Growth: Career development support with access to professional training.
- Extras: Paid training, competitive base salary, and the opportunity to start immediately!
Are you ready to build a career in one of Spain's most beautiful coastal cities? Valencia offers a perfect blend of historic charm, modern lifestyle, and fantastic beaches. If you're a German speaker with a heart for customer service, this is your chance to join a multicultural team and grow professionally. Apply today and start your Mediterranean adventure!