ppWe’re looking for a dynamic, organized, and hands‑on person to join our team. /ppWe’re a customer‑focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience. /ppWe value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience. /ppThe position is full‑time and based in our Barcelona office. /ph3Main Responsibilities /h3ulliRespond to customer inquiries with care and in the brand’s tone of voice. /liliManage returns, exchanges, and claims smoothly and efficiently. /liliMaintain a consistent daily response rhythm and follow up on ongoing conversations. /liliEnsure tickets are handled with clarity, accuracy, and attention to detail. /liliCoordinate with logistics, product, and e-commerce teams. /liliIdentify patterns in customer queries and contribute to improving the overall experience. /liliSupport the team with product‑related updates on Shopify (such as descriptions or basic content adjustments).



/liliAssist in the preparation and execution of online launches when needed. /li /ulh3Who We’re Looking For /h3ulliStrong communication skills in Spanish and English (other languages are a plus). /liliProactive, organized, and detail‑oriented. /liliComfortable working with structure and maintaining a steady daily rhythm. /liliExperience in customer service (fashion is a plus). /liliInterest in product and online experience. /liliFamiliarity with tools like Zendesk or Shopify is a plus. /liliPassionate about Paloma Wool, we are looking for someone who truly loves and connects with the project. /li /ulh3What We Offer /h3ulliA position with real impact on the customer experience. /liliA multidisciplinary team based in Barcelona, with a dynamic and collaborative work environment. /liliOpportunities for professional growth and development. /liliThe chance to be part of a growing, globally recognized brand with a unique identity, both online and retail. /liliA project that values long‑term impact over immediate growth. /liliFull‑time permanent contract. /li /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist (Barcelona)
🏢 Paloma Wool
📍 Barcelona