WE’RE HIRING: IT Support Field Engineer L2 in Spain!

Company Overview

A leading integral IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

- Operating in 190+ countries

- Supported by 6,000+ skilled engineers globally

- Serving 200+ enterprise clients across multiple industries

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

Project Overview

The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

Role Summary

The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

Requirements

Key Responsibilities

- Provide Level 2 onsite and remote IT support to end users

- Troubleshoot and resolve hardware, software, and connectivity issues

- Support desktops, laptops, printers, servers, and peripherals

- Escalate unresolved incidents in accordance with SLA and ITIL processes

- Ensure high customer satisfaction and service quality

Software & Application Support

- Windows OS installation, configuration, and troubleshooting

- Microsoft Office and enterprise business applications

- Email, VPN, and collaboration tools

- User account and access management

Hardware & Devices Supported

- Desktops and laptops: Dell, HP, Lenovo





- Printers: HP, Lexmark, IBM

- Servers and related infrastructure

- Peripherals and end-user accessories

Asset & Stock Management

- Maintain accurate asset inventory and documentation

- Perform device deployment, replacement, and decommissioning

- Coordinate hardware refresh and lifecycle management

- Update asset and ticketing systems

Remote & Multi-Site Support

- Provide remote support for distributed user environments

- Travel to client sites as required

- Collaborate with centralized service desk and regional teams

- Support multiple customer locations across Spain

Additional Responsibilities

- Deliver VIP and Director-level support with a white-glove service approach

- Follow ITIL best practices and organizational procedures

- Document incidents, changes, and resolutions clearly

- Support IT rollouts, upgrades, and project initiatives

Required Skills & Qualifications

Educational Qualifications

- CompTIA A+ Certification (mandatory)

- Baseline OEM Certifications (any of the following, depending on assignment):

- Dell Desktop / Laptop

- HP Desktop / Laptop / Printer

- Lenovo Desktop / Laptop

- Lexmark Printer

- IBM Printer

- Server technologies

Essential Skills

Behavioural

- Strong customer service and interpersonal skills

- Proven experience supporting VIPs and Directors





- Professional communication and white-glove service mindset

- Ability to work independently and manage priorities

Technical

- Strong Level 2 onsite IT support expertise

- Advanced troubleshooting and problem-solving skills

- Experience in enterprise IT support environments

Language Skills (CEFR Levels A1–C2)

- English: Proficient (minimum B2)

- Spanish: Proficient (minimum B2)

Experience Requirement

- 2–4 years of relevant IT support or field engineering experience

Benefits

Why Join Us

At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

What We Offer

- A key role in a high-impact, enterprise-level IT support environment

- Opportunities for continuous learning and long-term career development

- A collaborative culture that values innovation, ownership, and excellence

- Competitive compensation and benefits

- A global organization with offices in 50+ countries, offering international exposure and long-term growth opportunities

Join Excis and become part of an IT Support Field Engineer L2 team that values your expertise, rewards initiative, and empowers you to deliver excellence every day.

📌 IT Support Field EngineerES (Cornellà de Llobregat)
🏢 Empresa reconocida
📍 Cornellà de Llobregat