The AI-powered OS for beauty, wellness and self-care Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. The company is headquartered in London, United Kingdom, with 15 general offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Due to our exciting and progressive growth plans, we are looking for an exceptional Associate Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha’s different features. Help salons optimize their profiles and make the most of Fresha’s tools to maximize their revenue.
Ensure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha. Build and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us. Use consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features.
This list is not exhaustive, and additional activities or ad hoc projects may be required. More than 1 year of previous experience as an Account Manager.
Experience using and analyzing data and reports effectively to improve performance. Previous experience in an outbound call environment or a related sales position preferred. Excellent written and spoken communication skills, capable of presenting to clients in Greek AND Spanish OR Italian OR Portuguese (ideally also advanced English) via Google Meet.
Willingness to roll up your sleeves and help the team when needed – we are a hyper-growth startup! Interest in working in the beauty sector. Fluency in Greek and Spanish is essential.
Advanced
English is also preferred.
Screening
Call – Video call with a member of the Talent team (30 minutes) ~1st Stage Interview – Video Call interview with Team Lead (45 minutes) ~ Final Stage (Task) – In-person interview/presentation with the General Manager (Europe) and Team Lead (75 minutes) If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. #