Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship.

Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours).

Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs.

Follows Public

Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training).



Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services.

Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard. Demonstrates a high and consistent level of organization and management. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures.

Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers. Oversees and ensures an efficient and outstanding laundry service. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions.

Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. Communicates standards of performance to employees and trains employees effectively on them. Fully implements the performance review, cross and promotional training system and complies with the process.

Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary.



Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas.

Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control.

Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. Participates in budget preparation as required by the Hotel Director. Controls and approves Housekeeping and Butler overtime and working hours.

Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance.

Incorporates

Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. Participates in all mandatory training.

Delivering training, guidance and supervision on how to use and maintain them. Implements and supports all Silversea initiatives and programs as requested by the corporate office.

Previous Housekeeper

Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years. Proven experience of budget and financial management within a hospitality environment. Excellent knowledge of cleaning standards.

📌 Chief Housekeeper (Madrid)
🏢 Silversea.
📍 Madrid