Job ID 57408 Position title Customer Service EMEA Number of vacancies 1 Country Spain Work location Igualada Function Job type 100% Employment type Permanent TFL is a globally operating company offering specialty chemicals for the leather industry. It is the only company of its size exclusively focused on solutions for leather manufacturing. TFL’s business activities consist of the development, production and marketing of specialty chemicals such as tanning agents and dyestuffs, with which our customers, the tanneries, create leather.

In addition, we support our customers and their business partners with tailor-made solutions for the whole leather manufacturing process – from beamhouse through to finishing.

Position Purpose The Customer

Service EMEA is responsible for providing frontline support to customers by processing customer orders, resolving complaints, and ensuring a positive customer experience. The role includes managing both in-person and remote communications, maintaining accurate records, and supporting overall service operations. This function plays an important role in enhancing customer satisfaction.

Primary Responsibilities And Accountabilities Serve as the first point of contact for customers

Respond to customer inquiries, requests, and complaints in a timely and professional manner

Provide accurate information about products, services, policies, and procedures





Handle and resolve customer issues or escalate complex cases to appropriate departments

Maintain Order to Cash process receive and book sales orders in SAP,

create deliveries and shipments,

ensure export documentation correctness,

invoice handling incl. soliciting payments

Maintain master data such as sales conditions and customer information in SAP

Communication with customers including price offers and declarations

Handle customer claims in quality system (open – verify – manage actions – communicate – closure)

Support TFL Spain activities

Education/Qualifications Bachelor’s degree in foreign trade or equivalent professional experience

Fluent English and Arabic (written and spoken), German and French are a plus

Good communication skills with proven track record of various customer contacts

Proactive personality with the ability to work in a general team set-up

Excellent organizational skills, accuracy, and attention to detail

Experienced user in MS Office Applications and all relevant order-to-cash SAP transactions We are looking forward to hearing from you. Please note that we do not accept applications from recruiting agencies. If you are interested in this position and your profile matches our requirements, we look forward to receiving your application online. Apply to job

📌 Customer Service EMEA (Igualada)
🏢 TFS
📍 Igualada