Are you a natural problem-solver who loves helping others? We are seeking a native or near-native Danish speaker to join our international customer experience team in the vibrant city of Barcelona. In this role, you will support users of a major integral travel and accommodation platform, ensuring seamless booking experiences and delivering exceptional service.
Key Responsibilities
- Act as the primary point of contact for Danish-speaking users via phone, email, and live chat.
- Assist customers with inquiries regarding reservations, booking modifications, cancellations, and special requests.
- Troubleshoot customer issues with empathy, efficiency, and a solution-oriented mindset.
- Maintain a high level of product knowledge to provide accurate information and build long-term customer trust.
Requirements
- Native or professional fluency in Danish with strong written and verbal English communication skills.
- Prior experience in customer support, tourism, or hospitality is highly valued but not mandatory.
- Excellent interpersonal and active listening skills.
- Ability to multitask in a fast-paced environment and navigate multiple digital tools simultaneously.
What We Offer
- Competitive salary package with performance bonuses.
- Full relocation support for candidates moving from abroad.
- Comprehensive initial training and ongoing professional development.
- A dynamic, diverse, and inclusive workspace in beautiful Barcelona.
📌 Customer Service Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.