Customer Service Specialist with English (6-Month Contract)

? Location: Plaza Catalunya, Barcelona

? Hybrid model: 1 day of remote work per week (Fridays)

? Schedule: Flexible entry between 08:00 and 09:00, with intensive hours on Fridays

? Contract: 6-month temporary contract

? Salary: €39,000 - €40,000 gross/year

About the Company

Join a leading multinational company within the premium consumer goods sector, operating across international markets and committed to delivering exceptional customer experiences.

Key Responsibilities

- Manage the end-to-end order management process, ensuring accuracy and timely execution.
- Support Bronze & Silver customers across Europe, providing professional and efficient service.
- Collaborate with Customer Experience teams to resolve issues and ensure customer satisfaction.
- Monitor data accuracy and proactively address discrepancies.




- Manage customer tickets and escalations in line with service levels and internal processes.
- Contribute to continuous improvement initiatives to enhance operational efficiency.

Requirements

- Degree in Business, Supply Chain, Engineering, or a related field.
- Previous experience in Customer Service and order management.
- Knowledge of SAP Order-to-Cash processes.
- FMCG experience is a plus.
- Strong organizational skills and attention to detail.
- Fluent English (mandatory).
- Italian and/or an additional European language will be highly valued.

What We Offer

- Competitive salary package (€39,000 - €40,000).
- International and collaborative environment.
- Modern offices in the heart of Barcelona.
- Adaptable working hours and hybrid model.
- Opportunity to gain experience in a globally recognized premium consumer goods company.

📌 Customer Service Specialist/temporary (h/m/x) (Barcelona)
🏢 Manpower
📍 Barcelona