About the Role

We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.

Responsibilities

- Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems

- Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre

- Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries

- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes





- Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

- Proven Customer Service experience in an international environment

- Proactive problem solver with flexibility and the ability to multi task

- High attention to detail, as well as excellent organizational skills and time managerial skills

- Ability to manage, organize and prioritize own workload

- Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results

- Open communication, resilient and impact aware

- Flexibility to work in different teams, depending upon business needs

- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome

- Fluent in German and English

📌 Customer Service with German - Hybrid (Barcelona)
🏢 W. L. Goreu0026 Associates
📍 Barcelona