We're partnering with a integral customer experience provider to recruit a Danish-speaking Customer Service Representative for their on-site team in Barcelona or Benalmadena or Valencia. This is your opportunity to be part of a growing international team that supports leading electric vehicle brands and empowers customers through innovation and excellence.

As a Customer Service Representative, you’ll be the first point of contact for customers, delivering support that goes beyond expectations.

Your Role:

- Handle incoming contacts via phone, email, chat, and other channels to resolve user inquiries.
- Log cases accurately in the system and provide timely responses within service level agreements.
- Maintain a deep understanding of services and products tailored to the electric vehicle industry.
- Collaborate with teammates and offer support during absences or increased workloads.
- Fulfill administrative duties such as tracking leave and attending scheduled sessions.
- Contribute to continuous improvement initiatives led by your Supervisor or Mentor.
- Maintain high standards of quality, service performance,



and customer satisfaction.

Your Qualifications:

- Are proficient or bilingual in Danish and fluent in English.
- Have at least 1 year of experience in a customer service environment.
- Possess basic IT knowledge (Windows, MS Office, internet settings).
- Show a proactive attitude and enjoy helping people.
- Are capable of taking ownership and solving customer issues efficiently.
- Bring experience from the automotive or electric vehicle industry – a strong advantage.
- Are naturally collaborative, adaptable, and eager to grow.

The Offer:

- Full-time, 39-hour/week schedule, Monday to Friday (09:00–18:00).
- On-site position in central Barcelona or Benalmadena or Valencia, in a modern and supportive workspace.
- Full paid training on the company and its cutting-edge project.
- Access to career development programs and professional training.
- Work in a multicultural environment committed to diversity and inclusion.

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📌 Danish-Speaking Customer Service Representative (Valencia or Malaga)
🏢 Workster
📍 Valencia