Responsibilities - Own, drive, and maintain the demand management process for the study portfolio - Coordinate demand review meetings and prepare supporting presentations and reporting - Provide recommendations for inventory optimization and stock management activities - Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders - Support the end-to-end lifecycle management of applications and digital devices - Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement - Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs - Consolidate data from multiple sources and support study-level cost allocation and chargeback processes - Own and maintain operational workflows within Jira and supporting tools - Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability - Create, maintain,



and improve operational documentation and knowledge base content - Support procurement and purchasing activities related to digital device operations and associated services - Own the end-to-end device return process Requirements - University degree in a technical field - 7–10 years of experience in IT Operations, Application Management, or a related operational role - Proven ability to work independently and coordinate execution across multiple stakeholders - Advanced expertise in data analysis, reporting, and spreadsheet-based solutions - Strong planning, organizational, prioritization, and multitasking skills - Excellent attention to detail and commitment to quality - Process-oriented mindset with the ability to adapt to changing priorities and environments - Experience supporting mobile application deployment and operational lifecycles - Demonstrated experience working with senior stakeholders in cross-functional and general organizations - Experience providing second- or third-level technical support - Familiarity with Mobile Device Management (MDM) platforms - Understanding of data security, privacy, and compliance requirements within regulated environments - Strong interest in digital health technologies, mobile applications, and wearable devices - Fluent English communication skills, both written and verbal

📌 DBM Operations and Process Specialist (Barcelona)
🏢 Jobtailor
📍 Barcelona