Wandoo Finance is a fast-growing global fintech powerhouse operating in consumer loans in Europe and Latin America. We deliver innovative financial solutions across borders, combining tech-driven thinking with general reach. How You’ll Make an Impact Team Leadership & Management

Reporting to and operating under the direction of the Team Leader of Debt Collection & Sales, fostering a positive and collaborative work environment

Set clear performance expectations, conduct regular 1:1s and team meetings, and deliver ongoing coaching and development

Oversee hiring, onboarding, and continuous training processes to ensure team members are equipped with the necessary skills and knowledge

Manage team capacity planning and shift/schedule design to meet operational needs (including weekend/peak-time coverage) Operational ownership

Own day-to-day operations for Collections, ensuring all SLAs, KPIs and quality standards are consistently met

Serve as the accountable escalation point for operational issues, system incidents, and complex cases

Ensure strong operational routines, including daily dashboards, performance huddles, quality reviews, and calibration sessions

Ensure full compliance with regulatory requirements and internal policies in all operational processes Debt Collection Strategy & Execution

Develop and implement strategies to improve service delivery, and response time

Proactively propose and lead initiatives to reduce impairments (provisions) and increase recoveries (process changes, segmentation, scripts, collection strategies)

Monitor key performance indicators (KPIs) such as Cash collected, DC efficiency, Promise to pay and Promise to extend, Exit rate, team productivity, and service efficiency and scores to track departmental performance

Own roadmap items for Collections in coordination with Product,



IT and other stakeholders -prioritizing backlog, validating outcomes and identifying new opportunities Process Improvement & Efficiency

Analyze operational performance, customer feedback/insights, identify trends, and recommend improvements to enhance customer experience

Work with cross-functional teams in English and Spanish (e.g., Product, Sales, Marketing among others) to streamline processes and ensure alignment with the DC initiatives

Implement tools, best practices and automation to improve efficiency, reduce cycle times and increase output quality Customer Relationship Management & Escalation Handling

Act as the primary escalation point for complex or high-impact customer issues, working to resolve them efficiently and professionally

Represent the Collections departments in leadership meetings, cross-departmental initiatives, and strategic discussions What You Bring to the Table

Full proficiency in English and Spanish (written and spoken)

Minimum of 3 years experience in Debt Collection field, preferably Fintech, Bank or Insurance sector

Previous customer service or call center experience

Excellent oral and written communication skills

Knowledge of Spanish debt collection law

Negotiation skills and results-oriented approach

Proficiency in CRM and other IT tools What’s in It for You Full-time position 38.5 hours per week, 100% on-site with possibility of remote work

Monday to Friday between 9:00 a.m. and 5:00 p.m

Salary between €35,000 and €45,000 gross per year, permanent contract

Performance bonus based on collection targets

26 days of vacation

Birthday bonus

Life insurance

Collective Bargaining Agreement for Financial and Credit Institutions

Coffee, beverages and fruit provided by the company If you are a proactive, dynamic, and results-oriented person, and you want to grow in a rapidly expanding company, apply for this position and send us your CV!

📌 Debt Collections Supervisor (Madrid)
🏢 Wandoo Finance Group
📍 Madrid