Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain
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Málaga or Alicante, Spain | On-site | Permanent contract
Start dates: August & September 2026
The opportunity
Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.
This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice.
What you'll do
Handle customer inquiries by phone, chat or email in Dutch
Provide support across service, technical and fiber optic topics
Identify upselling and cross-selling opportunities as part of the role
Ensure customers stay connected and satisfied
What we're looking for
Native or near-native Dutch speaker (mandatory)
Good level of English
Customer service experience is a plus — but not mandatory
EU passport or valid right to work in Spain
Available for one of the upcoming start dates
Working hours
Monday to Friday: 08:00–20:00 (rotating shifts)
Saturday and Sunday: 09:00–17:30
Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings)
Salary & contract
Permanent contract under Spanish labor law
Salary xugodme from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)