For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts.

Responsibilities / Tasks

- Customer service
- Answer phone calls and manage requests made by customers.
- Distribute calls to other colleagues or departments if necessary.
- Receive customer requests via e‑mail and handle their management.
- Distribute requests from the common customer-service inbox to the appropriate colleagues.

- Quotation Management

- Receive requests and manage quotations.
- Follow up the acceptance of offers whenever possible and at the request of the superior.

- Order Management

- Manage customer purchase orders.
- Create sales orders and purchase goods for the central warehouse.
- Follow‑up delivery and coordinate with Supply Chain & Logistics for order‑delivery tracking.

- Administrative management of service requests

- Receive and register service requests in the system.
- Assign initial date and service technician based on availability and geographic area.
- Support Coordinators with allocation of resources.

- Invoicing of services

- Generate proforma and final invoices after verifying documentation and data.
- Track and receipt of orders for billing.
- Issue credit notes in compliance with general approval guidelines.

- Management of maintenance contracts

- Register relevant contract information in the system.
- Control intervention dates and modifications in the list of materials during the contract term.




- Handle billing related to maintenance activities.

- Management of incidents that arise during each phase of the “order to cash” process until resolution.
- Travel management for technicians and other colleagues.

Your Profile / Qualifications
- Studies in Administration & Finance.
- Minimum 1–2 years of experience in the back‑office department (Order Manager role).
- Training, knowledge, and experience in administration.
- Experience as part of a project‑management team.
- Sensitive leadership personality with experience leading high‑performance production organizations.
- Spanish (Native) and English (Advanced); Portuguese is an asset.
- High performance and result orientation.
- Outstanding communication skills.
- Convincing personality successfully pushing for results despite resistance.
- Ability to communicate with all levels within the organization.

We offer
- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan.
- Employee Assistance Program.
- Adaptable working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team. xqbhyrx
- Continuous internal training and career development opportunities, both nationally and internationally.
- Opportunity to join a company recognized as a Top Employer 2026.

📌 Order Management Specialist (Granollers)
🏢 Gea Germany
📍 Granollers