PARTNERSHIPS MANAGER

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Location: Barcelona (Hybrid) or Seville

Own and scale outsourced operations performance

Are you experienced in managing external partners and driving operational performance through data and structure?

We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.

This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.

What you'll be doing

Own and manage relationships with outsourced service providers (BPOs)

Lead governance forums (weekly, monthly, quarterly reviews)

Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)

Manage vendor scorecards, performance plans, and escalations

Oversee capacity planning, forecasting, and budgeting





Ensure partners align with internal processes and quality standards

Drive continuous improvement initiatives, including automation and efficiency

What we're looking for

5+ years' experience in vendor management, BPO, or operations

Strong understanding of customer support operations and CX metrics

Experience managing performance via KPI frameworks

Exposure to forecasting, capacity planning, and commercial management

Ability to manage external partners xbhjioe and internal stakeholders effectively

Strong analytical and problem-solving skills

Fluent English, Spanish strongly preferred

You'll thrive here if you:

Take full ownership of outcomes, not just processes

Are confident holding external partners accountable

Enjoy working with data to drive performance improvements

Are comfortable in fast-growing, evolving environments

Like balancing operational detail with strategic thinking

📌 PARTNERSHIPS MANAGER (Barcelona)
🏢 Momentum Global
📍 Barcelona