ph3Job Title /h3 pCustomer Service Representative (Italian - Speaking) - On Site AM03 /p h3Job Description /h3 pCustomer Service Representative in Barcelona. /p h3Responsibilities /h3 ul liHandle incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users’ demands. /li liLog call details onto call management systems and provide response and resolution within SLA. /li liMaintain service and product knowledge and expertise associated with applications specific to individual customers. /li liEnsure contractual SLA is maintained. /li /ul h3Qualifications /h3 ul liProficient or bilingual in Italian and advanced in English. /li liGood disposition to work in a customer service environment. /li liCustomer care skills – ability to listen to and understand customers’ need. /li liCan take ownership of and progress calls to resolution or to escalation. /li /ul h3Benefits /h3 ul liFull-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Fixed Term contract.



/li liSalary 19,623.94 euros gross/year + up to 2,400 euros gross/year in bonus. /li liCentral location in Barcelona. /li liFull paid training on the company and the project you'll be working on. /li liCareer development programs, specialized courses. /li /ul h3Equal Opportunity Employer Statement /h3 pConcentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Italian - Speaking) - On Site (Barcelona)
🏢 Concentrix
📍 Barcelona