About the Role

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities

- Develop and maintain scalable software systems that power AI‑driven customer support.
- Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
- Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
- Mentor junior engineers and influence product direction.

Qualifications

- 5+ years of experience building scalable software systems.
- Full‑stack experience (backend and frontend).
- Strong problem‑solving skills and a passion for turning complex problems into elegant solutions.
- Curiosity, humility,



and a willingness to grow at any seniority.
- Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Location & Work

Must be legally eligible to work in France, Belgium, Spain, or Canada (Toronto only). Remote work flexibility is offered, but in‑person collaboration is valued.

Benefits & Culture

- Stimulatory environment with perks that promote happiness, efficiency, and quality collaboration.
- Strong culture guided by a set of values that foster innovation and engagement.
- Learning environment with distributed ownership and daily deployments.

Equal Opportunity

Alan is an equal opportunity employer. We encourage applications from people of all backgrounds, especially underrepresented groups.

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📌 Fullstack Software Engineer (x/f/m) - Care Expert Copilot - Bilbao, País Vasco, Spain
🏢 Alan
📍 Bilbao