ppABOUT D-EDGE /ppHave you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. /ppEvery day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. /ppD-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. /ppAt D-EDGE we are driven by these 4 key values: /ppWe care about people #PEOPLE FIRSTbr/We dare to share #OPEN COMMUNICATIONbr/We embrace change #ADAPTABILITYbr/We go the extra mile #GO BEYOND /ppTHE TEAM /ppThe team bCustomer Service /b is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience. /ppThe bTechnical Support Team /b provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs. /ppWHAT YOU'LL DO /ppAs abCustomer Service Agent /b you will be the first point of contact for our hospitality clients. In this role, you’ll ensure smooth communication, route client queries efficiently,



and resolve requests whenever possible — all while delivering service with a smile! /ppThis position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles. /pulliAnswer calls and emails professionally and warmly. /liliUnderstand client needs, assess urgency, and direct inquiries to the right teams. /liliUse your knowledge of our solutions to quickly solve basic requests. /liliHelp clients navigate our tools and resources confidently. /liliShare insights, suggest improvements, and celebrate team wins /li /ulpPlease note that this job requires a full proficiency in both French English /ppWHAT WILL YOU FIND ? /ppA clear path to advanced roles such as second-line support or functional consulting. A dynamic team of motivated colleagues who value teamwork, creativity, and innovation. Impact: Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction. A Vibrant culture: Be part of a supportive environment that celebrates success and encourages personal development.



/ppWHAT WILL YOU BRING ? /pulliStrong customer service mindset /liliAbility to identify client needs and ask the right questions to ensure efficient case handling /liliFluency in French and English (another language is a plus) /liliExcellent communication and teamwork skills /liliAbility to multitask and stay calm under pressure /liliComfortable with computer applications and technology /li /ulpWHY YOU WILL LOVE US /ppBy joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation : /ppA caring and inclusive culture : respect, transparency, and autonomy every day. A strong product vision powered by dedicated RD. A real commitment to responsibility An international work environment : 45 nationalities, offices in 20+ countries. Genuine growth opportunities : Internal mobility, ongoing training, and tailored career paths. Arange of benefits, including: Accor Employee Card: Discounts on hotel bookings , access to sports and cultural activities, 12 days per year for social engagement A adaptable remote work policy : up to 3 days of remote work per week and 4 weeks of full remote work per year. /ppExplore our Culture Book today and see if D-EDGE is the right fit for your career aspirations! /ppD-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status. /ppRECRUITMENT PROCESS : /polliA short phone exchange with our Talent Acquisition manager /liliA first interview with the Head of Technical Support France /liliA last interview with the Regional Director /li /ol /p #J-18808-Ljbffr

📌 Client Service Agent (M/F/NB) (Barcelona)
🏢 Availpro
📍 Barcelona