Technical Account Manager, DACH (Barcelona)

Technical Account Manager, DACH (Barcelona)

06 ago
|
Perk
|
Barcelona

06 ago

Perk

Barcelona

ppbAbout Us /b /ppPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. /ppWe’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. /ppFounded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. /ppAt Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. /ppVisit to learn more. /ph3About the Role /h3pAs a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high‑value enterprise customers. /ppThe TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service. /ph3What You’ll Do /h3ulliEstablish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs. /liliDevelop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.



/liliGuide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives. /liliWhere significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout. /liliAct as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively. /liliProvide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity). /liliSystematically feed customer product feedback back to Product and Engineering, turning field experience into product input. /liliStay updated on industry trends and best practices to offer proactive recommendations to customers. /li /ulh3What We’re Looking For /h3h3Must‑Haves /h3ulli3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company. /liliProven track record of successfully managing customer relationships and delivering technical solutions. /liliStrong technical aptitude with the ability to quickly grasp complex technical concepts. /liliCommercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager. /liliProblem‑solving skills and the ability to think critically under pressure. /liliProject management skills to handle multiple accounts and tasks simultaneously in a fast‑paced scale‑up environment. /liliFluent in German and English — written and verbal, from technical admin to C‑suite. /li /ulh3Strong Advantage /h3ulliBachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering)



or equivalent experience. /liliFamiliarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers. /liliBackground in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations. /liliExperience in a scale‑up or post‑acquisition environment where processes and roles are still being defined. /liliAdditional European language (French, Spanish, Dutch) is a plus. /li /ulh3What We Offer /h3ulliCompetitive compensation, including equity in the company. /liliGenerous vacation days so you can rest and recharge. /liliHealth perks such as private healthcare or gym allowance, depending on location. /liliFlexible compensation plan to help you diversify and increase the net salary. /liliUnforgettable Perk events, including travel to one of our hubs. /liliA mental health support tool for your well‑being. /liliExponential growth opportunities. /liliVolunteerPerk — we offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice. /liliWork from anywhere in the world allowance of 20 working days per year. /liliIRL English, Spanish, or Catalan lessons held in the Barcelona office. /liliParental leave: 12 to 16 weeks, based on location and eligibility factors. /li /ulh3How We Work /h3pAt Perk, we take an IRL-first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. /ppFor certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. /ppPerk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal‑opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. /p /p #J-18808-Ljbffr

📌 Technical Account Manager, DACH (Barcelona)
🏢 Perk
📍 Barcelona

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