At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data‑driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.

What You Do

- CX Insights Strategy & Framework
- Develop and evolve Allianz Partners' global Customer Experience Insights framework.
- Leverage Voice of the Customer (VoC) data, operational metrics, and AI‑driven analytics to generate actionable insights.
- Build measurement models to assess the impact of CX initiatives and support strategic decision‑making.

- Customer Insights & Analytics

- Lead the CX Insights team in identifying customer trends, pain points, and improvement opportunities.
- Transform customer feedback and data into compelling stories, dashboards, and recommendations.




- Deliver meaningful insights that help improve customer satisfaction, loyalty, and business performance.

- Customer Journey Excellence

- Drive end‑to‑end customer journey analysis across multiple Lines of Business.
- Identify friction points and prioritize initiatives that create the greatest customer impact.
- Benchmark best practices and continuously seek opportunities to enhance the customer experience.

- Stakeholder Collaboration & Business Impact

- Partner with senior leaders and cross‑functional teams to embed customer‑centric thinking into products, services, and processes.
- Facilitate workshops and collaborate with integral and local stakeholders to drive CX initiatives.
- Influence strategic decisions through data‑driven recommendations and customer insights.

- Continuous Improvement

- Define and monitor CX performance metrics and KPIs.

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📌 CX Insights lead (Madrid)
🏢 Allianz Partners
📍 Madrid