Key ResponsibilitiesLa siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

- - Build and maintain the success plan, QBR rhythm, and renewal motion for each of your 10–15 named accounts.
- Drive multi-module adoption— not just the entry SKU. Identify which HUB modules fit the customer’s regulatory and operational roadmap, and steer them toward platform breadth.
- Lead expansion conversations to a BANT-qualified opportunity (3 of 4) along with the Account Executive.
- Maintain a quarterly Opp Map per account: Defend lines (renewal, retention risk) and Attack lines (cross-sell, upsell, white space).
- Own the executive relationship map. Engage C-level and VP-level stakeholders on the customer side; bring osapiens leadership in as Exec Sponsor where it accelerates the account.
- Be the customer’s voice into Product on roadmap conflicts and feature prioritisation; partner with Product Management to frame trade-offs the right way.
- Contribute to the topic forum (community of practice) for your expertise lane — feed playbooks across the wider CS team.
- Keep account health, risk, and forecast data current in Planhat and HubSpot—your accounts feed the weekly pipeline review and CS leadership reporting.

Requirements
- - 5+ years in Customer Success, Strategic Account Management, or post‑sales Consulting in enterprise B2B SaaS.
- Demonstrable experience managing enterprise Tier 1 accounts.
- Practitioner‑level depth in one of our four topic‑expertise lanes: Supplier Intelligence (Supplier Due Diligence & Collaboration, Supply Chain Transformation), Product Compliance, Traceability (food supply chain, Medical Devices regulation),



or Sustainability & Reporting.
- Demonstrated track record running multi‑product, multi‑stakeholder accounts where renewal and expansion were both your responsibility.
- Credible at CxO level — you have sat across from CFOs, COOs, CSOs, VPs of Compliance and held your own.
- AI‑native operator: you use AI tooling daily and would be uncomfortable working without it.
- Highest level of commitment, accountability, and flexibility — you sign up for outcomes, not for hours.
- Commercial instinct: you are comfortable taking an expansion conversation to BANT and handing a real opportunity to Sales — without being a Sales rep yourself.
- Excellent written and spoken English.
- Confident with CRM and CS tooling (HubSpot, Planhat, or equivalent) and structured account‑planning frameworks.
- Nice‑to‑have: German or Spanish at working level — accelerates relationships in our DACH and Iberia customer base.
- Hands‑on exposure to CSRD, EUDR, CBAM, EU Taxonomy, PPWR, or REACH on the customer or consulting side.
- Background in strategic consulting, or regulatory consulting (Big 4, sustainability advisory) or post‑sales engineering in a compliance / ESG SaaS. xqbhyrx
- Experience standing up or scaling a CS function — playbooks, segmentation, success‑plan templates.

Hard Skills
- - Customer Success
- Strategic Account Management
- Enterprise B2B SaaS
- Supplier Intelligence
- Product Compliance
- Traceability
- Sustainability & Reporting
- Account Planning
- Multi‑product Management
- AI Tooling

Soft Skills
- - Accountability
- Flexibility
- Commercial Instinct
- Written Communication
- Verbal Communication
- Stakeholder Engagement
- C‑level Interaction
- Collaboration
- Problem Solving
- Leadership

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📌 Senior Customer Success Manager (Madrid)
🏢 Jobtailor
📍 Madrid