ppbJob Description /b /p h3Key Responsibilities /h3 h3Contact Centre Management /h3 ul liRespond to all enquiries received through the CRM system within 24 hours. /li liAssess whether enquiries match the profile and admissions criteria of the relevant school. /li liManage inbound communication including phone calls, emails and messaging channels. /li liProvide prospective families with clear, accurate information regarding schools and admissions procedures. /li liRedirect enquiries to appropriate school staff where necessary. /li /ul h3Regional School Support /h3 ul liQualify and filter leads to ensure alignment with the school’s admissions profile. /li liProvide prospective families with information about each school’s unique selling points (USPs) and educational offering. /li liManage communication with prospective families via phone, email, WhatsApp or SMS as appropriate. /li liSupport schools across the region with enquiry management and lead qualification. /li /ul h3School Visit Coordination /h3 ul liArrange school visits in line with each school’s admissions guidelines and student profile requirements. /li /ul h3Post-Visit Follow-Up /h3 p(HubSpot Substage: School Tour Completed) /p ul liSupport prospective families following their visit to ensure efficient progression through the admissions process. /li liAssist families during the application and offer stages, helping to facilitate applications and improve school conversion rates. /li liSupport satisfaction initiatives such as the Happy Call Campaign and other engagement campaigns as required by schools. /li /ul h3Reporting and Performance Monitoring /h3 ul liPrepare weekly reports on admissions pipeline activity, lead quality, and team performance. /li liProvide feedback to schools and regional marketing teams on lead performance and campaign effectiveness. /li /ul h3ISP Principles /h3 pbBegin with our children and students /b.



Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding /p pand Health Safety issues and acting and following up on all concerns appropriately. /p pbTreat everyone with care and respect /b. We look after one another, embrace similarities and differences and promote the well-being of self and others. /p pbOperate effectively /b. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. /p pbAre financially responsible /b. We make financial choices carefully based on the needs of the children, students and our schools. /p pbLearn continuously /b. Getting better is what drives us. We positively engage with personal and professional development and school improvement. /p h3ISP Commitment to Safeguarding Principles /h3 pISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. /p h3ISP Commitment to Diversity, Equity, Inclusion, and Belonging /h3 pISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply. /p /p #J-18808-Ljbffr

📌 Contact Centre Specialist Iberia (Madrid)
🏢 International Schools Partnership
📍 Madrid