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Abbott Ambassador – Madrid + (Ávila o Segovia)

Primary Objective

The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability.

Accountabilitiesa) ACCOUNT MANAGEMENT

- - Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis.
- Maintain accurate and up-to-date client data in MyDASH.
- Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts.
- Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks.
- Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs.
- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues).
- Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account.
- Work with client to ensure entire Abbott solution is being utilized as expected.

b) GROW THE ACCOUNT
- - Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities.
- Analyze test menu and ordering patterns to assess gaps and provide solutions.
- Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies.
- Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions.
- Drive Alinity, Hematology and Digital Health Solutions solutions at every account.
- Continue to manage post-sales client support activities, such as:
- Confidently operate all Alinity Instruments.




- Install and configure assays on the Alinity instrument.
- Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity.
- Articulate performance of the assay, interpret data, draw insights.
- Perform initial assay troubleshooting.

c) CLIENT LOYALTY
- - Exhibit and articulate our value proposition and solutions.
- Consult with client to improve operations and KPI’s.
- Deliver insights to clients, as well as Enterprise team.
- Develop relationships with all internal stakeholders: Lab Director / Manager, Department Supervisors (IA/CC/Hematology/Specimen Processing), Procurement, IT Manager, Medical Director.
- Maintain a high NPS score (OneNPS and tNPS) at each account.
- Address NPS “hot sheets.”
- Leverage marketing collateral to demonstrate Core Diagnostics value through Client presentations, Workshops (Educational and Abbott internal), Client Business Reviews, Lead integration activities.
- Participate in implementation activities per Test of Record (TOR) process.
- Oversee progress of cross-functional implementation team (post-sale) with project manager.

Education
- - Bachelor’s degree or equivalent experience required. Bachelor’s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

Background
- - Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.
- Ideally a proven track record in a similar position supported by management and customer references.
- Excellent product and industry knowledge.
- Strong understanding of key stakeholders and customer dynamics.
- Strong solution selling and relationship building skills.
- Excellent communication skills.
- Fluent in local language and English, additional languages are advantageous.

Impact of Position
- - Manage and expand existing accounts.
- Manage and improve customer relationships. xqbhyrx
- Improve profitability of existing accounts.

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📌 Abbott Ambassador - Core Lab (Madrid)
🏢 Abbott Laboratories
📍 Madrid