ph3Company Description /h3pAre you a German speaker looking for a new opportunity in Madrid? Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model. /ppMSX International is a general leader in automotive business services, operating in more than 80 countries. Our Contact Center in Madrid brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands. /ppIf you want to grow, learn and be part of an international team, this is your place. /ph3Job Description /h3pAs a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience. /ph3Responsibilities /h3ulliManage driver inquiries across multiple channels /liliHandle complex and escalated cases requiring deeper issue understanding /liliMonitor open cases continuously until resolution /liliIdentify when a case requires escalation to higher-level or specialized teams /liliEnsure a positive customer experience throughout all interactions, even in challenging situations /liliMaintain customer satisfaction levels in line with project KPIs /li /ulh3Location /h3pThis position is based in Madrid. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote). /ph3Qualifications /h3ulliYou are a native/bilingual German speaker /liliYou have a good level of English (B2-C1) is required /liliYou have at least 1 year of experience in Customer Service, Contact Center,



Customer Relations or related positions /liliYou have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills /liliYou have ability to assess and manage complex cases, with strong problem-solving skills /liliYou are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel) /liliYou have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus /li /ulh3Additional Information /h3ulliTemporary (3 months) full-time contract (40 hours/week) /liliSalary: €24,000 gross per year /liliHybrid work: up to 50% after training /lili23 vacation days + 3 extra company days (26 total) /liliMSX Bazaar employee discounts portal /liliFlexible Compensation Plan (healthcare, transport, meal card, training) /liliMulticultural work environment /liliTraining and development opportunities /liliModern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona. /li /ulpMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /ppMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr

📌 German - Call Center Agent (Sant Just Desvern)
🏢 Tamarind Intelligence
📍 Sant Just Desvern