Who you are

- 7+ years of experience in programme management, Agentic operations, or customer success execution

- Demonstrated experience running structured experiments or A/B tests in a digital engagement or marketing automation context

- Proven ability to coordinate cross-functional delivery across multiple stakeholder groups with autonomy and clear communication

- Strong operational discipline: able to manage multiple concurrent workstreams with rigour and without losing detail

- Analytical literacy: able to read a dashboard, interrogate a metric, and know what the data is not saying

- Comfort operating across technical and non-technical stakeholders, translating between them without losing precision

- Familiarity with platforms central to this role: Salesforce, Pendo, Amazon SES, Marketo, N8N or equivalent automation tooling, and Qlik Cloud for operational reporting
- A bias for documentation and process: someone who understands that institutional knowledge has no value if it only lives in one person's head

- This is a role for someone who takes real ownership, operates discipline across complex cross-functional environments, and finds genuine satisfaction in making things run well

What the job involves

- We are seeking an operationally excellent and delivery-focused Agentic Program Manager to own the end-to-end execution of Agentic customer plays across Qlik's Agentic-led customer portfolio

- Working within the Agentic Journey team, you will take approved play designs (defined by the Journey Architect and Journey Lead ) and turn them into structured, well-governed execution

- From designing the test, coordinating all required assets, and supporting in-product automation, through to partnering with Analytics & Insights on operational reporting and leading the retrospective that feeds the next iteration: you own the full lifecycle of every play you run

- Qlik is transforming the way it engages with customers post-sale - moving from reactive,



human-led touchpoints to a signal-driven, agentic model that delivers the right experience to the right customer at exactly the right moment. That transformation only delivers value if every play is executed with rigor
- The Agentic Program Manager, Customer Adoption is what makes the agentic model credible in practice - not by designing the architecture, but by ensuring what has been designed for works. You will be the operational center of gravity for Agentic plays: the person who turns strategy into a running experiment, a running experiment into clear results, and clear results into better plays

- Own the end-to-end operational lifecycle of agentic plays — from experiment setup through to post-play retrospective

- Accountable for the quality and effectiveness of play execution — ensuring every play runs as designed, reaches the intended audience, and delivers against defined success criteria

- Design the test structure for each play (A/B Testing): define the hypothesis, set control and variant conditions, determine sample sizes, and document success criteria before launch

- Translate approved play logic into a structured execution plan with clear milestones, dependencies, and rollback conditions

- Coordinate all assets required for a play — email copy, in-product content, sequence timing, suppression lists, audience segments — ensuring everything is ready, reviewed, and correctly configured before activation

- Support the technical implementation of automated and agentic experiences,



working with CSO OPS & AI and the automation team to ensure play logic is correctly built and tested across N8N, Pendo, Amazon SES, and Salesforce

- Act as the operational point of contact during play execution: monitoring for issues, managing exceptions, and escalating blockers promptly

- Partner with Analytics & Insights to define reporting requirements for each play — agreeing on metrics, data sources, and dashboard structure before launch

- Own the reporting output for active and completed plays: produce clear, concise performance summaries for the Senior Leadership and relevant stakeholders

- Lead the post-play retrospective for every experiment: documenting what worked, what didn't, and what should change in the next iteration

- Partner with the Cohort Manager to improve execution quality and outcome effectiveness ensuring learnings are translated into concrete changes in future iterations

- Maintain a structured knowledge base of play outcomes so that institutional learning compounds over time

- Manage the governance process for each play: approval gates, programme documentation, and change control

- Identify process inefficiencies across the play lifecycle and propose improvements to reduce friction and time-to-launch

- Partner closely with the Learning &

Education team to ensure enablement assets are available and optimized for each play; and feed play performance data and audience insights back into the Learning team's content development strategy, ensuring enablement journeys are designed to be compatible with agentic plays

Benefits

- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being

- Flexible working: A truly versátil approach to working - we are big believers in the work-life balance

- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences

📌 Program Manager (Barcelona)
🏢 Qlik
📍 Barcelona