ppWe are looking for a technically skilled b2nd Level Support Engineer /b with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures. /p h3Responsibilities /h3 ul li2nd level support for complex incidents and service requests. /li liIncident analysis, troubleshooting, and root cause identification. /li liCoordination with 3rd level support, vendors, and external service providers. /li liInstallation, configuration, and support of POS systems and peripheral devices. /li liSoftware deployment, rollout support, and system maintenance. /li liDocumentation and knowledge base maintenance. /li liMonitoring ticket progress and ensuring service quality and SLA compliance. /li /ul h3Benefits /h3 ul liExpand professional horizons with internal development opportunities and a range of training programs. /li liRespect and appreciation from colleagues with diverse diversity management offerings. /li liWork with latest technologies and constant innovations. /li liFlexible working hours and location (including home office) for work-life integration. /li liCompany healthcare program. /li li30 days of vacation.



/li /ul h3Requirements /h3 ul liStrong troubleshooting and analytical skills in hardware, software, and network environments. /li liExperience with Windows systems; Linux knowledge is an advantage. /li liKnowledge of network technologies (LAN/WAN/WLAN, DHCP). /li liExperience with software deployment and package management using SCCM. /li liExperience supporting mobile devices (Android / Windows CE). /li liExperience in planning and executing software rollouts. /li liAbility to analyze, prioritize, and resolve escalated incidents within SLA requirements. /li liExperience working with ticketing and ITSM systems. /li liGood communication and coordination skills in cross-functional environments. /li liFluent German and English language skills (written and spoken). /li /ul h3Preferred Qualifications /h3 ul liExperience with GK Software / retail POS systems. /li liEngineering experience in client or POS environments. /li liKnowledge of SD-WAN environments. /li liExperience with retail hardware (POS systems, scanners, printers, access points). /li /ul /p #J-18808-Ljbffr

📌 2Nd Level Support Engineer (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera