ppbAim high, go beyond! /b /p pAt Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… /p h3Working in our Data Division /h3 pAt Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on. /p pWe’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action. /p h3What will you be doing? /h3 ul liSupporting customers with platform and data-related queries as first-line (L1)



support /li liOnboarding new users and helping them use our platform and imagery effectively /li liTroubleshooting issues and escalating to technical teams where needed /liliManaging support tickets and keeping customers updated on progress /li liWorking closely with engineering teams to resolve more complex issues /li liIdentifying recurring problems and contributing to improvements /li /ul h3What You’ll bring /h3 ul liA strong customer-first mindset and clear communication style /li liThe ability to understand technical products and explain them simply /li liAbility to manage issues and work with ticketing systems /li liInterest or knowledge in geospatial data, satellite imagery, or data platforms /li liA proactive approach, with a focus on solving problems and improving processes /li liThe ability to stay organised and effective when handling multiple requests /li /ul pThis role can be based in any of our European Locations /p pTo apply, you must have the legal right to work in our chosen location. /p pWhen applying, please submit your CV in English. /p h3Why Open Cosmos? /h3 ul liWork at the cutting edge of space technology with customers around the globe. /li liA mission-driven company making space accessible to help solve real-world challenges. /li liA diverse, ambitious, and supportive team. /li /ul /p #J-18808-Ljbffr

📌 Customer Support Specialist (DataCosmos) (Barcelona)
🏢 PassFort
📍 Barcelona