ph3Team Mission /h3 pOur mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations (BO) applications in our standard SAP platform, EMMA (Every Moment Matters). As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions—primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success. /p h3Role purpose /h3 pThis role has a strategic relevance and a significant financial impact supporting RHG’s business operations and strategies. /p pThe primary purposes of the EMMA Finance Application Support Specialist role are: /p ul liTo support the ongoing EMMA programme rollout providing technical support working closely with the “Hypercare and Support Teams” resulting in a smooth transition to ongoing service support for the Finance applications (Data Migration, Trial Balance calcs, Tax Calcs, Legal Requirements, Finance integration with satellite systems, etc.) /li liTo ensure that professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focussed on SAP technologies /li /ul pServices are architected with the principles of simplicity, scalability, security, resilience, and maintainability. A key dimension of role is the interaction with 3rd party suppliers to the benefit of RHG and its SAP strategy, and active engagement in future sourcing decisions.



/p h3Roles/Responsibilities /h3 ul liHypercare / Transition to Ongoing Service: Responsible for ensuring “concierge level” support to the EMMA programme rollout, with the ability to react quickly to dynamic situations and to rapidly address incidents, problems, and changes with the right level of access and technical expertise. /li liService Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis in support of the EMMA program rollout. Fluency with Change Release Management, Incident Management and Problem Management are key attributes to success. Contribute to best-in-class service as per defined KPI/SLAs. Identify opportunities for automation, highlight and remediate potential service risks, reduction of MTTR and increase of MTBF. /li liTechnical Support: Act as an independent problem-solver, capable of analysing and resolving issues across SAP modules by leveraging strong knowledge of SAP tables, queries, and configuration. /li li3rd Party Management: Interact as needed with partners to ensure they are delivering to expectation. Be the RHG advocate and ambassador for the SAP space. /li liGeneral: Ensure a high degree of collaboration and good team spirit is achieved across all parties. Must be able to interact with confidence with Finance Controllers, Cluster Business Managers, etc.



/li /ul h3Accountabilities /h3 ul liCollaborate closely with cross-functional teams to understand business needs and translate them into effective SAP solutions. /li liProvides expertise to identify and translate business, sector or product requirements into integrated end-to-end IT solutions. /li liPromotes and advocates standardization and general solutions. /li /ul h3Job requirements and qualifications /h3 pLocation: /p ulliMadrid, Spain /li /ul pLanguage skills: /p ulliEnglish (fluent) /li /ul h3Highly desirable experience /h3 ul liBackground in SAP support and demonstrable history of successfully delivering SAP application support services. /li liITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience /li liInternational work experience /li liSAP TMSforHOTELS and or SAP Certificates (FI or SD modules) /li liHospitality experience /li liFinance language/background /li /ul h3Travel needs /h3 ulliUp to 20%, primarily European but could be international on occasion /li /ul h3Soft skills /h3 ul liExcellent good interpersonal, verbal, and written communication skills /li liPassion for customer service, efficiency, effectiveness and quality /li liGood team player, willingness to assist others and share expertise /li liHighly influential, leadership, communication, efficiency, sociability /li /ul h3Education /h3 ul liUniversity Degree in Computer Science, Information Systems, Business Administration, or related field. /li liA recognized ITIL certification at Foundation level or above is highly desirable. /li /ul pThe description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. /p pSkills: Fluent in English; Hospitality; SAP FI /p /p #J-18808-Ljbffr

📌 SAP Finance Support Analyst – Hospitality Operations (Madrid)
🏢 Radisson Hotel Group
📍 Madrid