We’re hiring: Receptionist

Permanent position | Start date: As soon as possible Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist in Madrid to join our team and help us create an exceptional experience for our students, residents, and guests. As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.

Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.

Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.





Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.

Monitor guest access, key handling, and general building security, reporting any concerns when necessary.

Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.

Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.

Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service. Requirements:

Minimum B2 level in English.

Positive, proactive, and organised team player with great communication skills.

Strong attention to detail and a genuine passion for customer service.

Previous experience in reception, hospitality, or customer service is a plus.

Position

Details

Temporary summer role

Start date: As soon as possible

40 hours per week, with rotating shifts Monday to Sunday Interested? We’d love to hear from you!

📌 Receptionist (Madrid)
🏢 Livensa Living
📍 Madrid