ppGreif is a integral leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. /ppWith a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. /ppLearn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at and follow Greif on Instagram and LinkedIn. /ph3Our Vision /h3pTo Be the Advantage That Helps Our Customers Win. /ph3Our Purpose /h3pCreating packaging solutions for life’s essentials. /ph3Job Requisition # /h3p Customer Service Supervisor - Iberia Team Lead (Open) /ph3Job Description /h3pWe are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach. /ph3Key Responsibilities /h3ulliLead and supervise the daily work of the Customer Service team (5-7 direct reports) /liliEnsure service quality, operational efficiency, and compliance with internal procedures /liliManage escalated customer issues and support effective resolution /liliCommunicate pricing, product information, delivery dates, and order updates to customers /liliCollaborate with sales, planning, shipping, and other internal departments /liliPrepare reports and identify opportunities for process improvement /liliTrain, coach, and support team members to drive performance and engagement /li /ulh3Experience And Education /h3ulliExperience in customer service,



administrative coordination, or commercial support /liliProven track record in team leadership and people management /liliProfessional degree required, Bachelor’s degree is a plus /liliFluency in Spanish and high proficiency in English is a must /liliPortuguese is a plus /li /ulh3Skills And Knowledge /h3ulliStrong customer relationship management skills /liliGood supervision, planning, and problem-solving abilities /liliHigh level of initiative and proactivity /liliExcellent communication and interpersonal skills /liliAbility to work collaboratively and motivate others /liliAdvanced knowledge of Microsoft Office /liliExperience with ERP systems (Infor LN knowledge is a plus) /li /ulpAt Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. /ph3Compensation Range /h3pThe pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. /ph3Benefits Statement /h3pGreif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. /ph3EEO Statement /h3 pWe offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. /ppFor more information read Greif’s Equal Opportunity Policy. /p /p #J-18808-Ljbffr

📌 Customer Service Supervisor - Iberia Team Lead (Martorell)
🏢 Greif
📍 Martorell