ppWe are still looking for the very Top Talent… and we would be delighted if you were to join our team! /p pMore in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We are leaders in digital technology services, providing large‑scale technological solutions to top‑tier companies. /p h3What we look for? /h3 pWe are looking for an IT Service 2nd Level Support Specialist (Banking Experience) to join our team. This role is key in ensuring stability and performance across critical banking systems, acting as the main escalation point for complex technical issues. /p ul liAct as the primary technical escalation point for 1st line support and automated monitoring alerts /li liInvestigate and resolve complex incidents such as failed transactions, stuck processes, or system bottlenecks /li liPerform root cause analysis using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace) /li liEnsure system stability through proactive health checks and monitoring activities /li liMaintain and improve runbooks, SOPs, and recovery procedures /li liCollaborate in incident resolution and coordinate fixes across teams /li liParticipate in post‑incident reviews and define preventive actions /li liEnsure compliance with internal policies and regulatory standards /li liLog and track activity in ServiceNow and support KPI/report generation /li liContribute to automation and continuous improvement initiatives /li liBachelor’s degree in Computer Science, IT, or similar field /li li3–5 years of experience in 2nd line IT support,



ideally in banking or financial services /li liStrong understanding of ITIL processes (Incident, Problem, Change, Event Management) /li liAnalytical mindset and structured troubleshooting skills /li liAbility to work under pressure and handle critical incidents calmly /li liFluent English (written and spoken) /li liAvailability for shift work, on‑call rotations, and weekend support /li liStrong ownership, reliability, and attention to detail /li /ul h3Nice to have: /h3 ul liExperience with bTemenos Triple A (AAA) /b systems /li liKnowledge of bJBoss / WildFly /b (deployment, logging, JVM basics) /li liExperience with messaging systems (IBM MQ or similar) /li liKnowledge of payment schemes: bSWIFT MT/MX, SEPA, Instant Payments /b /li liFamiliarity with Temenos applications (T24, TPH) /li liExperience with bServiceNow /b /li /ul h3What we can offer? /h3 ul li23 days of Annual Leave + December 24th 31st as discretionary days /li liComprehensive benefits package (Health Care Plan, Internet allowance, Life Accident Insurance) /li liFree access to multiple learning platforms /li liCareer stability and growth opportunities /li liOption to choose between 12 or 14 salary payments /li liReal work‑life balance: adaptable hours, remote work options, summer schedule /li liDiscounts via UST Club gym memberships /li /ul pIf you would like to know more, do not hesitate to apply—we’ll get in touch to share all the details. UST is waiting for you! /p pAt UST, we are committed to equal opportunities and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We are especially committed to Disability Inclusion and encourage applications from individuals with disabilities. /p /p #J-18808-Ljbffr

📌 IT Service 2nd Level Support (Banking) - Hybrid (Madrid)
🏢 UST España & Latam
📍 Madrid