Partner Services Manager – DACH TeamEnvíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.

We are looking for a Partner Services Manager to join our Partner Account Management DACH team. This operational, strategic position sits at the intersection of process engineering, product expertise, and partner enablement. It requires someone who owns outcomes, not just tasks.

Responsibilities

- - Manage a portfolio of committed business partners (IT resellers, HR consultancies, accounting firms, technology distributors) who sell, implement, and support Factorial.
- Own the technical enablement and onboarding lifecycle for our partner ecosystem.
- Design and deliver structured training and certification frameworks to get new Expert Partners up to speed.
- Build and execute advanced continuous training modules, masterclasses, and webinars.
- Own, teach, and audit a structured, high‑quality implementation process for all partner‑managed clients.
- Investigate, design, and build systems that allow partners to offer and deliver services to Factorial customers.
- Track delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience.
- Drive partners to fully activate their customers and achieve business outcomes.
- Proactively monitor active partner setups, spot configuration risks early, and implement structural fixes to prevent churn and down‑sell.
- Build internal tools, templates, playbooks to turn complex product workflows into repeatable training modules.




- Translate technical partner feedback into insights that shape Factorial’s core product roadmap.

Qualifications
- - Ownership mindset with radical process ownership.
- Ability to manage across and externally with deep platform understanding.
- Root‑cause diagnostic skill for partner knowledge gaps and onboarding blockers.
- Data‑driven and analytical, comfortable with operational data, timelines, KPIs.
- Builder DNA: creates training assets, playbooks, webinars, tracking systems from scratch.
- Native or near‑native proficiency in German and professional‑level English.
- Experience in B2B SaaS: implementation management, customer success, partner enablement, account management, or technical training delivery.

Nice to Have
- - Prior experience in HR technology, payroll, or workforce management systems.
- Experience with indirect sales, channel, or partner enablement models.
- Background in corporate training or webinar delivery.

Benefits
- - Alan private health insurance.
- High growth, multicultural and friendly environment.
- Wellhub for healthy life (gyms, pools, outdoor classes).
- Complimentary expenses saved with Cobee.
- Language classes.
- Breakfast in office and organic fruit.
- Food discounts.
- Pet friendly premises.

Equal Opportunity Employer

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. xcskxlj We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

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📌 Partner Services Manager DACH market (Barcelona)
🏢 Factorial
📍 Barcelona