Mission : contribute to the store's turnover and ensure customer satisfaction

Main activities :

Achieve and develop the sales of the store:
Take care of the customers and respect the selling ceremony
Present the products and the brand's universe to customers
Identify the client's needs
Be proactive concerning the product offer
Finalize sales
Develop multiple and complementary cross-selling
Ensure product exchanges
Take charge of special orders
Build customer loyalty
Collaborate in the management of stocks, restocking and inventories
List new products and their prices in store

Respect brand image
Provide a courteous welcome to customers and follow up on orders taken
Ensure the personalized follow-up of each customer in compliance with quality standards, by embodying the image of the brand
Ensure the shelving of products by ensuring their compliance with brand standards

Profile :

Experience




Experience in the sale of luxury and fashion world with a strong shoe product sensitivity
Experience in customer service professions

Aptitudes
Excellent presentation and oral communication
Good knowledge of luxury sales and hospitality techniques
Strong sense of customer service
Adaptability, flexibility, team spirit
Fluent Spanish and English

**Please apply with CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.
Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

📌 TOD´S Group - Sales Assistant - ECI Madrid
🏢 TOD'S Group
📍 Madrid