ph3About the position /h3 pWe believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring. /p pGreenhouse is looking for a bSenior Account Manager, Enterprise /b to join our team in the Barcelona office! /p pAs customer-facing product experts, our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. /p pOften cited by our users as the "best thing about Greenhouse," Senior Account Executives work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse. /p pbWho will love this job: /b /p ul liAn badvocate /b - you thrive on engaging with our customers, working hard to help them succeed /li liA bproblem solver /b - you creatively find solutions and discover workarounds using the resources available /li liA bwordsmith /b - you communicate clearly, concisely, and with a friendly tone /li liA bhelper /b - you are friendly and patient, crafting a positive experience for our customers with each interaction /li liAn befficient worker /b - you juggle priorities without breaking a sweat,



maintaining an excellent level of organization /li liA bgreat teammate /b - you contribute ideas to elevate your greater team and help them succeed /li /ul pbWhat you’ll do: /b /p ul liServe as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately /li liDiagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution /li liExpand your knowledge of our products and technical skills via both training and practical experience /li liProvide recommendations for continuous product and process improvement /li /ul pbYou should have: /b /p ul liCustomer-facing work experience /li liExcellent problem solving and analytical skills /liliProven perseverance when resolving customer requests /li liA passion for learning and sharing knowledge with others /li liExcellent written and verbal communication skills /li liPrior experience resolving technical issues using chat and email, a plus /li liYour own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter! /li /ul pbWho we are: /b /p pAt Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed.



In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment. /p pWe offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, adaptable vacation, commuter benefits, a 401(k) plan and a paid parental leave program. /p pOur success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs. /p pApplicants must be currently authorized to work in the United States on a full-time basis. /p pIf you are based in California, we encourage you to read this important information for California residents linked here. /p /p #J-18808-Ljbffr

📌 Senior Account Manager (Barcelona)
🏢 Examplecorpsandbox
📍 Barcelona