ph3Responsibilities /h3 ul liProvide first-line technical support. /li liDiagnose and troubleshoot software, hardware, and system issues. /li liGuide customers through product setup, configuration, and best practices. /li liEscalate complex technical issues to the engineering team while ensuring timely resolution. /li liMaintain detailed records of customer interactions and solutions in the support system. /li liCreate, update, and improve technical documentation, FAQs, and knowledge base articles. /li liIdentify recurring issues and suggest product improvements. /li liCollaborate with cross-functional teams to enhance customer experience. /li /ul h3Requirements /h3 ul li1+ years of experience in a technical role. /li liStrong troubleshooting and problem-solving skills. /li liExcellent communication skills, both written and verbal. /li liExperience documenting solutions, writing user guides, or contributing to knowledge bases. /li liFamiliarity with ticketing systems and customer support tools. /li liAbility to explain technical concepts to non-technical users. /li liProactive and customer-focused mindset. /li /ul /p #J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 Jobtailor
📍 Madrid