ppAt Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and versátil work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. /ph3Your Role as a Strategic Customer Success Manager: /h3pThis role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic advisor to Appspace's key customers, ensuring their success and driving retention and growth. Overall, you'll be a highly strategic customer advocate with a passion for solving problems to drive success for Appspace and its key customers. /ph3A Day in the Life of a Strategic Customer Success Manager: /h3ulliStrategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals. /liliCustomer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go‑to‑market strategy, and leadership. /liliProduct Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer. /liliIssue Resolution Expert: De‑escalate and resolve critical customer issues, including navigating disruptions and custom integrations. /liliGrowth Strategist: Build and execute account plans to mitigate risk, drive growth with cross‑sell and expansion for your customer portfolio. /liliExecutive Engagement: Lead in‑person business reviews with C‑suite executives and technical leaders within your customer.



Engage the appropriate Appspace team/resource to “be in the room” to achieve successful outcomes. /liliData‑Driven Insights: Track key customer signals to identify healthy/unhealthy customer accounts, identify trends and areas for improvement /liliSales Collaboration: Manage relationships with Sales Leadership and Account Executives in cross‑sell opportunities but also general account management. Report on performance and share best practices with sales teams. /liliChurn Growth Forecasting: Forecast churn and growth for your leadership team. /liliTeam Leader: Help onboard new team members, lead training sessions, and share knowledge with peers. /liliIn person strategic business reviews: Conduct business reviews onsite with customers and Appspace leadership, expected travel 25% /li /ulh3What You’ll Need: /h3ulliExtensive Customer Experience (5+ years): Proven track record in Customer Success, Account Management, Client Services, or similar roles. /liliCustomer Champion: A passion for advocating for customers and acting as an extension of Appspace's customer team. /liliTechnical Aptitude: A strong interest in and ability to learn technical concepts related to Appspace and its customers. /liliIndependent Decisive: Ability to manage a customer portfolio autonomously, make key decisions, and involve senior management when necessary. /liliRelationship Builder: Proven success building relationships with technical decision‑makers, executives, and economic buyers (including procurement and strategic buyers) /liliTeam Player: Strong collaboration skills to work effectively with Sales, Workplace Experience Services, Product, Engineering, and the Appspace Executive team.



/liliTechnical product experience or education (SaaS a must). /liliProven success driving customer outcomes and strategic planning for global Fortune 500 enterprises. Align strategic initiatives with customer objectives, maximizing product adoption and fostering long‑term partnerships. /liliBachelor's degree (technical degree a plus). /li /ulh3The Perks of Working for Appspace: /h3pFor all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources. /ppAdditional perks include: /pulliRemote work opportunities /liliA casual dress work environment /liliReduced working hours in August /li /ulh3Disclaimer: /h3pAppspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role. /ppIf you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process. /ppAs set forth in Appspace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. /ppWe are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. /p /p #J-18808-Ljbffr

📌 Strategic Customer Success Manager (Bellprat)
🏢 Appspace
📍 Bellprat