ph3IN ART WE TRUST /h3 pMoco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving over 5 million visitors are now shaking things up in London. Our goal is to make art fun, bold, and accessible for everyone. At Moco, we showcase work by icons such as Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open‑minded, energetic, and ready to be part of something exciting. /p h3Deadline /h3 pPlease be aware that the deadline to submit your application is on the 20th of July. /p h3THIS IS YOU /h3 pAs a Duty Manager at Moco Museum Barcelona, you are responsible for overseeing and coordinating all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor Crew. Your role is to maintain smooth daily operations, manage visitor flow and journey, and ensure a seamless, engaging museum experience from entry to exit. /p h3Key Responsibilities /h3 h3Visitor Experience /h3 ul liEnsure a consistently high level of customer service and visitor satisfaction throughout the entire visitor journey. /li liMonitor, manage and optimise visitor flow and museum capacity. /li liResolve visitor concerns and operational issues quickly and professionally. /li liEnsure exhibition spaces and visitor areas meet Moco's presentation standards at all times. /li liSupport the achievement of visitor satisfaction and online review objectives. /li /ul h3Team Leadership /h3 ul liLead, coach and support the Museum Host team during every shift. /li liDeliver daily operational briefings and assign responsibilities. /li liFoster a positive, respectful and collaborative working environment. /li liSupport onboarding and training of new team members. /li liMonitor performance, provide constructive feedback and uphold operational standards. /li /ul h3Operations Compliance /h3 ul liCoordinate daily museum operations, including opening and closing procedures. /li liEnsure compliance with health and safety regulations and internal emergency procedures.



/li liAct as the first point of escalation for operational incidents and emergencies. /li liMonitor cleanliness, maintenance and facility standards throughout the museum. /li liSupport the operational delivery of private events when required. /li /ul h3Planning Administration /h3 ul liComplete operational reports and shift handovers accurately. /li liMaintain operational procedures, manuals and internal documentation. /li liCoordinate with other departments to ensure effective communication and execution. /li liReport maintenance issues, operational risks and visitor feedback. /li liContribute to continuous improvements in operational efficiency. /li /ul h3Commercial Support /h3 ul liSupport retail performance and museum commercial initiatives. /li liCollaborate with the Sales and Marketing teams on promotions, partnerships and visitor offers. /li liIdentify opportunities to improve operational efficiency and the visitor experience. /li liContribute to the successful execution of events and commercial activities. /li liActively support the achievement of museum-wide business objectives. /li /ul h3Lead‑by‑Example /h3 pAs a Duty Manager, you are expected to: /p ul liLead by example in every interaction. /li liTake ownership of challenges and resolve them proactively. /li liMake confident, informed decisions in a fast‑paced environment. /li liBe present on the museum floor, supporting both visitors and your team. /li liCommunicate openly, respectfully and professionally. /li liBuild trust through consistency, fairness and integrity. /li liCoach and develop colleagues through regular feedback. /li liContinuously look for opportunities to improve operations and the visitor experience. /li /ul h3Requirements /h3 ul liAt least 3–5 years of experience in a comparable people‑management role, ideally within hospitality, tourism, retail, leisure or a cultural attraction. /li liProven experience leading teams and coordinating daily operations. /li liStrong leadership skills with the ability to motivate, coach and develop others. /li liExcellent organisational skills with the ability to prioritise tasks and manage multiple responsibilities.



/li liStrong communication and interpersonal skills with a collaborative approach to problem‑solving. /li liA proactive mindset and the confidence to make decisions under pressure. /li liFluency in Spanish and English is required. Additional languages are a plus. /li liFlexible schedule, including weekends and public holidays. /li /ul h3What Moco Offers /h3 pBeneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. We always build something new and forward‑looking, giving you the chance to develop your career while being part of a company that embraces change and celebrates fresh ideas. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team‑building activities, making Moco a workplace where our people feel involved and motivated. /p ul liPermanent part‑time contract (25 hours per week). /li liCompetitive salary. /li liA high‑energy work environment that will keep you on your toes and inspire you to think outside the box. /li liA fun social calendar of internal team events. /li liExclusive discounts on merchandise and museum admission for you and your loved ones. /li liOpportunities to develop yourself and bring your ideas to life. /li liPlenty of celebrations along the way. /li /ul h3IN YOU WE TRUST /h3 pAre you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? If so, apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you. /p h3About Us /h3 pFrom the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now steps away from Marble Arch in the heart of London, Moco Museum is the integral hub of art lovers and the art curious. We showcase modern classics by the likes of Jean‑Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. Across all areas of the museum, we work together to connect millions of viewers to carefully curated collections that inspire us to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco. /p /p #J-18808-Ljbffr

📌 Part-time Duty Manager (25H/week) (Barcelona)
🏢 Moco Museum
📍 Barcelona